FAQs

Q?

Do we have all the necessary checks & insurances?

A.

The answer is YES. We are fully insured for Public Liability up to 20 million dollars. All our employees are police checked, have working with children checks. We all also have income protection insurances.

Q?

Do we work when its raining?

A.

If it is raining lightly, we are working but if the weather is too unstable or dangerous then we call you to reschedule to another day.

Q?

What if you are not happy with the job?

A.

We will exceed your expectations and provide a service you are happy with but if for any reason you are not happy with something, please feel free to bring it to the worker's attention who would be more than happy to do whatever it takes (within reason) to remedy the issue.

Q?

How do you clean windows?

A.

There is two ways of cleaning windows - The Traditional Way & Water Fed Window Cleaning

Traditional way of window cleaning is one that uses and applicator and squeegee. You soap up a window using an applicator and then squeegee it all off and wipe all the frames.

Water Fed System running on purified/de-mineralized/de-ionized water is the latest and greatest in the window cleaning world. In simple words, we agitate the dirt on your window using a brush and then rinse it off using pure water. Pure water evaporates leaving no streaks or marks and you are left with sparkling windows.

Both systems have their own pros and cons and because we have been in this industry for a long time, we understand it all really well and use a mixture of both technologies to make your windows sparkle.

Q?

What all is included in the price?

A.

when we clean just the outside windows, we make sure your windows, ledges and frames are clean and all the cob webs around your windows are dealt with. When we clean both inside and outside windows, we make sure all your windows are done to perfection both inside and outside, all your sills, ledges and frames are wiped, all your flyscreens are washed outside, dried and put back in place and all cobwebs on the outside are dealt with.

Q?

What do you need to have ready for our appointment?

A.

Once you know the date and time of our arrival, please make sure your window blinds are pulled up, your curtains are opened or removed, any items or ornaments on the window sills are removed to allow us free access. Once all of this is done, you just sit back and relax and watch us work our squeegee magic on your windows.

Q?

How much notice do you need to give us?

A.

We can often service you the same week you lodge an enquiry. If it is urgent or you are in a rush, we may be able to organize same day service but please do send us a good description of the job and a few photos so we can work a booking slot out for you.

Q?

What type of jobs do we handle?

A.

We look after Residential, Commercial, Body Corporate, Industrial & Government buildings. No job is too big or to small for us.

Q?

Do you get a tax invoice/receipt?

A.

All businesses in Australia are by law required to write you a tax invoice or a receipt for any services rendered. If it is the first time we work for you and you pay by cash, we write you a cash receipt, once you are on our system, you get sent an invoice every time we service you.

Q?

How do we accept payment?

A.

This is an easy one to answer. We accept payments through Cash, Card, Cheque, Bank Deposit & Paypal. The first job we do for you, we expect to be paid on the day either by cash, card or cheque. Once you are an established client and are setup on our system, you can also pay using Direct Bank Transfer in 14 days.

Q?

How much would it cost you to get your windows cleaned?

A.

This is a hard one to answer but again the cost depends on a lot of factors like if your property is single storey or multi storey, the type of windows you have, weather you just want the outside windows washed or both inside and outside. It is always best to give us a call on 0466 696 001 to discuss your job, we can usually have some out the same day to have a look and quote up your job.all I can say without giving too much away is that our prices are competitive.

Q?

How often should you clean your windows?

A.

We recommend our clients get their windows cleaned every 3-6 months. This may change based on your location, say for example if you are in an area with a lot of pollution or vehicles or construction, your windows will get dirty quicker than others. If you happen to be near a beach, your windows are likely to be sprayed by salts in the air and if you have pets or children then you often have hand prints and nose and tongue marks on the windows.